An outsourcing agreement is a document used when a company or individual (“Client”) decides to use an outside source for a business service (“Outsourcer”). A technology company who outsources their customer support to a call center company in another state or country would use this type of agreement. Businesses that need to collect funds from past due clients often use these documents when hiring a company to outsource the collection process.
This agreement should contain a description of the service being performed by the outsourcer, and the terms and conditions both parties must meet. Additionally, it should contain a beginning and an end date for the services, as well as the options to renew. The document might contain confidential information regarding the company’s product, therefore, the outsourcer may need sign a confidentiality agreement. The agreement may contain information regarding the commission per service the outsourcer will receive from the client upon services rendered, as well as any potential quota the client would like the outsourcer to meet. A payment schedule may be included along with any potential late charges if payment is overdue.
The client may include language concerning their ability to waive any liabilities resulting from the actions of the outsourcer, as well as an indemnity clause. Deadlines, reports, taxes, fees, and how to handle costs of the outsourcing process may also be present in the document. The outsourcing agreement will also contain what the state’s or locality’s governing law it shall follow, plus clauses for both parties’ right to termination.
Here are 5 Outsourcing Agreements currently available on RealDealDocs.com:
DJO INC Creditek LLC, Inc.,
FIRST ADVANTAGE CORP FIRST AMERICAN REAL ESTATE SOLUTIONS, LLC, RESdirect LLC,
AMAG PHARMACEUTICALS INC. AMAG PHARMACEUTICALS, INC Commercial Outsourcing Services INTEGRATED COMMERCIALIZATION SOLUTIONS, INC
DYAX CORP Commercial Outsourcing Services Integrated Commercialization Solutions, Inc
CORCEPT THERAPEUTICS INC Commercial Outsourcing Services Corcept Therapeutics, INC INTEGRATED COMMERCIALIZATION SOLUTIONS, INC Product, Company